Shipping Policy

The product/item(s) are delivered directly from Eyeplus Optometrist in Bayan Lepas, Penang.

Shipping Rates:


 Region  Shipping Fee
 Peninsular Malaysia  RM10
 East Malaysia  RM15

FREE DELIVERY for purchase above RM300, it will be deducted automatically when check-out (Malaysia Only).


 RM50 flat fee across all Singapore.


For an estimate of shipping durations, reference as below: 

 Contact lenses:  2-5 business days
 Frames:  2-5 business days
 Sunglasses (Without prescriptions):  2-5 business days
 Prescription glasses:  3-7 business days

* Plus (+) power contact lenses might take longer time (5-10 business days).

* In the case of shortage of product, delivery might take up to 3 weeks.

When your order ships, you’ll receive an email confirmation from us.
If you have issues receiving your parcel, you may drop us an email at [email protected] or contact us HERE.

Kindly include the following information for us:

  • Customer Name
  • Order Number
  • Product Name
  • Address
  • Phone

Our team will get back to you as soon as we can.

All order communication is done via email, please ensure that your email address is current and accurate.