Shipping Policy

The product/item(s) are delivered directly from Eyeplus Optometrist in Bayan Lepas, Penang.

Shipping Rates:


 Region  Shipping Fee
 Peninsular Malaysia  RM10
 East Malaysia  RM15

FREE DELIVERY for purchase above RM300, it will be deducted automatically when check-out (Malaysia Only).


 RM50 flat fee across all Singapore.


For an estimate of shipping durations, reference as below: 

 Contact lenses:  2-5 business days
 Frames:  2-5 business days
 Sunglasses (Without prescriptions):  2-5 business days
 Prescription glasses:  3-7 business days

* Plus (+) power contact lenses might take longer time (5-10 business days).

* In the case of shortage of product, delivery might take up to 3 weeks.

When your order ships, you’ll receive an email confirmation from us.
If you have issues receiving your parcel, you may drop us an email at or contact us HERE.

Kindly include the following information for us:

  • Customer Name
  • Order Number
  • Product Name
  • Address
  • Phone

Our team will get back to you as soon as we can.

All order communication is done via email, please ensure that your email address is current and accurate.